سياسة الاستبدال واللإسترجاع

Order policy The order is confirmed after completing the payment process and receiving a confirmation message from the store. The store has the right to refuse or cancel any order if the product is unavailable or if there is an error in the data. The displayed prices include VAT unless otherwise stated. Payment policy The store supports available payment methods on Salla platform (Mada – credit cards – Apple Pay – bank transfer). The store offers installment payment options via Tabeer and Tamara. The order is not considered confirmed until the payment process is successfully completed. Shipping and delivery policy Orders within Saudi Arabia are shipped within (2-5) business days from the order confirmation date. Delivery times may vary depending on the customer's city and the shipping company. The store provides international shipping through DHL, and delivery usually takes up to (20) working days depending on the country. Shipping fees are shown at checkout and are automatically added to the invoice. Replacement and return policy To maintain the quality and safety of perfumes, we do not accept replacement or return after the perfume has been opened or used. Returns are only accepted if the product is damaged or different from the order within (3) days of receiving the shipment, provided it is in its original condition and packaging. The store bears the shipping costs if the mistake is on its part. Cancellation policy The customer can cancel the order before shipping only by contacting customer service. If the order has been shipped, it cannot be canceled.